I am happy to send you TMCA and Spalding’s first Annual Update with the intent of providing you with a high level overview of how we’re doing as an organization.
Looking back over the last year, I am incredibly proud of our accomplishments. We improved in many areas and most importantly we improved our outcomes and care. We reduced harm to our patients. And we improved the service we provide to our community and to our patients.
In February we had the privilege of celebrating our employees at our 2016 Service Awards banquet. This was by far the best event I’ve attended since I’ve been here. We had the privilege of honoring over 200 employees, some who have worked in the HealthONE system for 40 years. It was a beautiful evening filled with recognition and fun. I hope you have had a moment to watch a few videos that were debuted at the event. You can find all of them on our internal intranet (look for the banner on the home page) and a few on our YouTube channel that can be accessed at www.YouTube.com/c/MedicalCenterOfAurora and Facebook page at www.Facebook.com/AuroraMed.
Our organization has been very busy over the last year. We opened an Adolescent Behavioral Health unit at our North campus. We completed the first few phases of our OR renovation project. Saddle Rock ER was named a 2016 Guardian of Excellence Award winner by Press Ganey. We opened a Pediatric ER Unit and a Pediatric/Pediatric Intermediate Care Unit. Centennial Medical Plaza’s ER and Saddle Rock ER became affiliated with Rocky Mountain Hospital For Children. And we learned that we would be formally partnering with Spalding Rehabilitation Hospital, expanding our footprint to six campuses.
On the quality front, we received an “A” grade for patient safety from The Leapfrog Group in their Fall 2016 Hospital Safety Grade report and another “A” in the Spring 2017 report. We also received the Leapfrog 2016 Top General Hospital award and we were the only Colorado hospital to earn this distinction. You’ll see additional success measures in the newsletter included with this letter.
As I’ve stated before, and will certainly state again, our accomplishments are because of you and the hard work you do every day. In the past year you have cared for over 100,000 patients. You affected the lives of over 100,000 people and most likely double or triple that when you include the families and friends of our patients who were also impacted by the wonderful care you provided to their loved one. Over 100,000 people trusted you enough to come to our hospital to receive care. Caring for this many people is no small feat, but you did it with grace, humility and compassion. I continue to be amazed at our system’s commitment to serving our most vulnerable patients.
I appreciate you for making this a great place to work and a great place to receive care. I look forward to all that the future holds for us and it is my humble honor to serve as your CEO.