Looking to obtain a copy of your medical records?
Access Your Medical Records Online:
MyHealthOnePortal consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.
For MyHealthOne log in help, please call (855) 422–6625.
*Note that some medical records may not be available in MyHealthOne Portal, please read below for requesting copies of these records if needed.
Request Copies of Your Medical Records
You can obtain a paper copy of your medical records from The Medical Center of Aurora through our records partner CIOX. In order to request your medical record, download and complete a medical records release form, and then send to the address below.
Paper Copy of Medical Records:
As of May 1, 2016, all record requests must go through the HealthONE Centralized Release of Information Center. As such, medical records will no longer be available for pick-up at the facility. To request your medical records you will need to complete an Authorization form, which can be downloaded via below links. Once you have completed the form, you may fax it to the number on the bottom of the form or mail it to:
ATTN: CIOX Release of Information
7300 Beaufont Spring Drive - Boulders VIII- Parallon
Richmond, VA 23225
Patient fax line 855-330-4290
8:30 a.m. – 4:00 p.m. (MST)
* CIOX manages medical record requests for all HealthONE Hospitals
For billing requests or billing records, please call 804-267-4000
Your medical records request will be filled within 7-10 business days, and we will inform you if we experience an unexpected delay. *Please note after the request is filled, delivery to your address may vary due to postal delivery times.
If you choose to receive your records by email, you should receive them much sooner.
Fees or charges may apply, but we will notify you of any applicable fees before we process your request.
If you need translation services, please contact the facility Health Information Management (HIM) Department at: 303-695-2928
Birth & Death Certificates
Certified birth and death certificates are processed and purchased through the Colorado Department of Public Health and Environment (CDPHE).
Vital Records Section
4300 Cherry Creek Drive South
Denver, CO 80246-1530
Phone (inquiries only): 303-692-2200
*If you need to contact our facility birth certificate representative, please call 303-437-4912.
Request for Amendment of the Medical Records
If you would like to make a request to amend your medical records, please complete the Request For Amendment of Health Information Form and mail it to the Facility Privacy Officer in the Health Information Management department at:
The Medical Center of Aurora
1501 S Potomac Street
Aurora, CO 80012