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Saddle Rock ER Receives Excellence Award in Patient Experience

Medical Center of Aurora November 04, 2016

Media Contact:

Laura Stephens
AVP, Marketing & Public Relations
303.591.5635

FOR IMMEDIATE RELEASE

AURORA, CO, November 4, 2016 – The Medical Center of Aurora is pleased to announce that Saddle Rock ER, a campus of The Medical Center of Aurora, has been named a 2016 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

Saddle Rock ER leaders attribute their high patient satisfaction scores to a number of practices and processes that have been implemented at the facility. In addition to the nurses and the physicians rounding on patients, the ER leadership team also performs daily rounding on the patients and their families, and treats the patient and family as one. This gives them a connection with that patient and family, as well as the opportunity to provide real time feedback to the caregivers for any issues or recognition that needs to be given. Saddle Rock ER staff and physicians also strive toward a consistent application of available tools and resources and they are transparent with one another in giving feedback and holding one another accountable.

“This award is a tribute to the dedication of the employees and physicians at Saddle Rock ER who make providing high quality care and a superb customer service experience a top priority,” says Dan Miller, president and CEO of The Medical Center of Aurora.

According to Dan Miller, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

"We are proud to partner with The Medical Center of Aurora and Saddle Rock ER,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, the organization continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”

About The Medical Center of Aurora
The Medical Center of Aurora, the first community hospital in the Denver Metro area to receive two-time Magnet designation for nursing excellence by the American Nurses Credentialing Center (ANCC), is a 346-bed acute care hospital located in Aurora, Colorado. The Medical Center of Aurora is comprised of five campuses in Aurora and Centennial, Colo., including the Main Campus, located at Interstate 225 and Mississippi, the North Campus Behavioral Health and Wellness Center, Centennial Medical Plaza, Saddle Rock ER, and a medical office building at Green Valley Ranch. The Main Campus facility is a Level II Trauma Center with Primary Stroke Certification and Chest Pain Center accreditation, serving the eastern metro area and I-70 corridor. The Medical Center of Aurora received ‘A’ grades from The Leapfrog Group (Fall 2015, Fall 2016), was recognized as the #4 hospital in the Denver metro area and the #4 hospital in Colorado by U.S. News & World Report (2014-2015), and was one of only nine hospitals in the country to receive the Lantern Award for Excellence in Emergency Room Care by the Emergency Nurses Association (2013).

About Press Ganey
Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With over 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2016, Press Ganey served more than 26,000 health care facilities. For more information, visit www.pressganey.com.

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